SENVIA CUSTOMER CARE
Customer Dispute Resolution
We want every customer to be treated fairly and promptly. If something is wrong with an order or you disagree with a charge, this is our resolution process.
Last updated: November 13, 2026
Step 1 Contact us
Email Senvia support at support@senvia.net with your order number and a description of the issue. Our support team replies within 24 to 48 business hours with a solution or a request for more details.
Step 2 Escalation
If the first answer does not resolve your issue, reply with “ESCALATE.” A senior team member will review your case and send a decision within 5 business days.
Step 3 Resolution
Depending on the situation, we offer a replacement, a partial refund, or a full refund in line with our 90 Day Money Back Guarantee. Our commitment is to provide a final resolution within 14 days in total.
Payment disputes and chargebacks
Checkout is temporarily unavailable on senvia.net, and the website is not currently accepting orders or payments. If you have a question about a charge you believe relates to Senvia, contact support@senvia.net with the date, amount and order reference, if available. Do not email full card details.
You may also contact your bank or card issuer about a payment dispute. Our support process does not remove or restrict those rights.
Our promise
- Every support message receives a human answer within 24 to 48 business hours.
- Refunds approved under our guarantee are issued within 5 to 10 business days.
- We provide a final answer within 14 days.
Contact
Senvia · Finatium LLC · support@senvia.net
