SENVIA · A LITTLE BUTTON. A CLOSER CONNECTION.
Senvia

SENVIA CUSTOMER CARE

Returns & Refunds Policy

Our 90 Day Money Back Guarantee covers Senvia orders once checkout opens. The guarantee begins on the delivery date.

Last updated: November 13, 2026

Our 90 Day Money Back Guarantee: if you are not satisfied with your Senvia product for any reason, you can request a full refund within 90 days of delivery.

How to request a refund or return

  1. Email Senvia support at support@senvia.net with your order number from your confirmation email.
  2. Our team replies within 24 to 48 business hours with instructions.
  3. Once approved, your refund is issued to your original payment method within 5 to 10 business days.

Do I need to ship the product back?

Our support team will confirm whether a return is required and provide a prepaid return option when it is. Please contact us before sending the bracelet or its accessories back, so we can give you the correct return instructions.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, send us a photo with your order number. We will ship a free replacement or refund you in full, your choice.

Late or missing refunds

Refunds usually appear within 5 to 10 business days after approval. If you have not received your refund after that time, check with your bank or card issuer first, as processing times vary, then contact us so we can track it down.

Payment disputes

Please contact us if you have a payment concern so we can help resolve it. See our Customer Dispute Resolution page for the full process. Contacting us does not limit your rights with your bank or card issuer.

Current checkout status

Checkout is temporarily unavailable on senvia.net. The website is not currently accepting orders or payments.

Contact

Senvia support at support@senvia.net · Response within 24 to 48 business hours. Senvia is operated by Finatium LLC.