SENVIA CUSTOMER CARE
Shipping Policy
Free standard US shipping on every Senvia pack. Checkout is temporarily unavailable; this policy describes the terms that will apply when orders open.
Last updated: November 13, 2026
Order processing
Once checkout is available, orders will be processed and prepared for shipment within 24 to 48 business hours after payment is confirmed. An order confirmation email will be sent after purchase.
Shipping times (United States)
Standard delivery in the United States takes 7 to 12 business days after processing. During peak periods, including holidays and promotions, delivery can occasionally take a few days longer.
Shipping costs
Standard shipping is free on all Senvia packs delivered within the United States.
Tracking
As soon as your order ships, you receive an email with your tracking number and a link to follow your package until delivery.
Address changes and cancellations
Need to correct your address or cancel? Email Senvia support at support@senvia.net within 12 hours of placing the order so we can take care of it before the package leaves the warehouse. Include Senvia and your order number in the subject line.
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us and we will send a replacement or issue a refund, whichever Senvia pack you ordered.
Questions?
Write to support@senvia.net. Senvia support replies within 24 to 48 business hours. Senvia is operated by Finatium LLC.
