Privacy Policy

Effective date: November 13, 2026

Information we collect

• Information you provide: your email address, name and the details you choose to include when you contact support. If you ask about an order, this may include an order number, delivery information or product photos.
• Technical information: the website's hosting infrastructure may record your IP address, browser information, requested pages, request times and errors in server logs to deliver the site and maintain its security.
• Payment information: checkout is temporarily unavailable. This website does not currently collect payment card information or accept orders. Please do not send full card numbers, passwords or other sensitive credentials by email.

Cookies, browser storage, advertising and analytics

This version of senvia.net does not load advertising pixels or analytics trackers. Functional browser storage may be used to remember interface choices during your visit. This storage is not used for cross site advertising. You can clear or restrict it through your browser settings, although some interface preferences may then reset.

We do not sell personal information or share it for cross context behavioral advertising through this website. If the site's tracking or payment features change, this policy will be updated to reflect the features actually in use.

How we use your information

• Respond to your questions and provide customer support.
• Handle guarantee, return and dispute requests when applicable.
• Operate the website, diagnose errors and protect against misuse.
• Meet legal obligations and keep necessary business records.

How we share information

Information is shared only where needed with providers that support our website hosting and email service, with service providers needed to resolve a request you make, and with authorities when legally required. We do not send website activity to advertising or analytics partners in this version of the site.

Your choices and rights

• You can request access to, correction of, or deletion of your personal information by emailing support@senvia.net with “Senvia Privacy Request” in the subject line. We may need to verify your identity before fulfilling a request.
• California residents: where applicable, California law provides rights to know, correct and delete personal information, to opt out of its sale or sharing for cross context behavioral advertising, and to limit certain uses of sensitive personal information. We respond to requests to know, correct or delete within 45 days and meet any shorter deadline applicable to other requests. We do not discriminate against you for exercising your privacy rights.
• You can manage cookies and browser storage in your browser settings.

Data retention and security

We retain support correspondence and technical records only for as long as necessary for the purposes described above, including resolving requests, maintaining security and meeting legal obligations. Records are then deleted or anonymized. The site uses HTTPS to protect information in transit. No method of storage or transmission can guarantee absolute security.

Product related services

This policy covers senvia.net and Senvia customer support. If you use a separate app or connected service with your product, review the privacy information provided by that service before using it.

Children

Our website is not directed to children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information so we can address it.

Changes

If we update this policy, we will post the new version on this page with a new effective date.

Contact

Senvia · Finatium LLC · Senvia support at support@senvia.net